Frequently Asked Questions
Yes! Our maintenance team is here on-site Monday through Friday for non-emergency requests, and is available to respond to any emergency issues 24 hours a day, 7 days a week.
You can always call our maintenance hotline at (866) 956-5991 to submit any maintenance requests (emergency or non-emergency). Non-emergency requests can also be made through the Io Piazza Resident Portal.
No, you do not have to be preset for maintenance work to be completed in your apartment.
Place an emergency maintenance request through our maintenance hotline at 866-956-5991 for assistance being let into your apartment. (Identification may be required for entry and a fee may be billed to your account for after hour lock-outs.)
We have an attached, controlled access resident garage for resident parking. Reserved and unreserved spaces are available for an additional monthly fee. Call the office at (703) 379-2070 for more information or visit our Deposits and Fees page on our website.
Our community features a 24-hour fitness center, business center, concierge service, and community terrace with gas grills. We also offer a free shuttle service to the Pentagon City Metro Station. Please see our Amenities page for more details.
Included in every apartment are full sized washer and dryer and all standard GE stainless steel kitchen appliances (dishwasher, garbage disposal, refrigerator and freezer with ice maker, glass top range and oven, and microwave).
Applications are approved once we have received the results of the credit and background checks and all applicants have provided proof of income. Once all information needed to process the application has been received, the credit and background screening results are generally returned within 48 hours.
Residents can pay rent online through the resident portal using an e-check, credit or debit card (fees apply to credit and debit card payments). We can also accept personal checks and certified funds in the leasing office.
Io Piazza requires that residents maintain a renter's insurance policy that includes $100,000 of liability coverage and has the community listed as an additional interest. We do not require personal property renter's insurance, but we do strongly recommend you purchasing this in order to protect your belongings.
We have multiple options for you if you need to terminate your lease. The on-site office staff is happy to review these options and help determine which is best for your particular situation.
Dominion Energy is the electric provider for the community. They can be reached at (888) 667-3000. The office will set up the water/sewer/trash/pest account for new residents. There is no gas used in the community.
Utilities are not included in the rent.
From the North- Head South on I-395 and take exit 7 toward Arlington Mill Drive. Take a left on South Quincy Street and our community is on the left.
From the South- Head North on 1-395 and take exit 6 toward Shirlington Village and follow the signs for Shirlinton Road. At the stop light take a left on Arlington Mill Drive and then a left onto South Quincy Street. Our community is on the left.
Parking- Just next to our community is a public parking garage marked WETA. When you pull into this garage there are spaces immediately to the left marked for Future Resident Parking.
It does not cost anything to tour our community! The office is open 7 days a week and we would love to show you all Io Piazza has to offer. You can schedule an appointment by clicking the Schedule a Tour link on our website. Not able to visit in person? We are more than happy to provide video tours!
We do accept walk-ins but encourage you to set an appointment if possible.
We do offer referral bonuses! Please let the leasing representative that you speak with know the name of the friend who referred you.
Prices and lease terms offered may vary. Please contact the leasing office for the most up to date information about pricing.
We ask for the application fee(s), security deposit, and move-in fee when you submit your application to reserve your apartment and process the application. Please visit our Deposits and Fees page for more details.
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